It would then depend on the seller’s individual return policy. eBay Money Back Guarantee protects the buyer if an item doesn't arrive ("item not received"), an item differs significantly from the seller's description, or if the buyer doesn't receive a full refund after a return. One week after receipt, buyer mentioned shipping damage but said he wanted to modify the model anyway. Originally from the UK, she now lives in Canada and travels extensively. Ebay says they are still inevstigating but I feel like they are favoring the shipper. 4 min article The call with customer support did not help and did not bring me any satisfying resolution, which I find very frustrating. To improve your help experience, please sign in to your account. an Analysis, 7 Tips to Improve Packing Efficiency in Your eBay Business, An Absolute Beginner’s Guide to Selling on eBay, What eBay Sellers Should Do when an Item Goes Missing, Using eBay’s Global Shipping Program – a Guide for New Sellers, Adyen and eBay: What Managed Payments Means for Sellers, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. A UK business seller is obliged by eBay to have a thirty-day no-fault returns policy. The buyer obviously have a large experience how to play around with ebay rules… I then went to send another message and it says user blocked. Ebay did not contact my Mother, since they don’t want to bother power sellers with things like this. Is there any TIME LIMIT to the return policy? I can see paying to return it but I’d expect my complete money back Who pays for return postage depends on why you're returning it, and the seller's return … I understand that this must be frustrating that you now have a pair of handlebars you cannot use. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. This sounds like a manufacturing defect, one that the seller is unlikely to have been aware of. USPS does not accept damaged items that are sent back to seller. I am both buyer and seller. Customer service is available seven days a week. to ensure you get exactly what you want. Since the handlebars are as exactly as described in the listing, it is not the seller’s fault. Please add in your article which isn’t covered by Ebay money back guarantee: Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered. If you didn't get your item, you're covered under eBay Money Back Guarantee. full terms and conditions, read our eBay Money Back Guarantee It is, after all, the wrong size – but I am not the one who chose wrong! Or a copy of them? I repeatedly asked for pictures of damage as it arrived without success. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. As per the Money Back Guarantee guidelines ‘a buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date’. decided to give him a full refund and charged my PayPal account. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. PayPal refund shows only $8.96 After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. However, Money Back Guarantee claims are not allowed for return requests due to buyer’s remorse, which it sounds like this buyer has. If the item didn't arrive, didn't. Stop wiggling, send refund. return method. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. eBay money back guarantee. It’s automatic and The fact of the matter is, for that value there was no signature upon delivery and I think I am a victim of scam. Don’t be fooled power seller or not, you cannot leave negative feedback.the feedback system warning you of liars and cheats is worthless..so take no reassurance when seller is, 100%. Is there a way for the seller to be covered with the money back guarantee? Get help with an item that hasn't arrived Most purchases are covered under the eBay Money Back Guarantee. Ebay’s main protection for buyers is its Money Back Guarantee service. I tried to send a seller a message. I am not planning to paid them back the money they refund to the buyer. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: After receiving the card the buyer left me a comment stating “the card works fine, thank you” he also ask for receipt of purchase, I actually had it and forward it. The info is right there for them. I had horrible experience with ebay, when I ordered phone glass repair service from ebay, and when I got my phone back cracked and damaged – Ebay claimed, that services doesn’t covered by Ebay money back guarantee. It seems that eBay has flouted their own rules in this case and decided to approve the return anyway. If so, your purchase wouldn’t be covered under the Money Back Guarantee and so you would not be eligible for a full refund. Buyers can use the eBay Money Back Guarantee process when: An item isn't received; An item received doesn't match the listing $100,000 for vehicle non-delivery, missing title, or major If the seller asks, send the item back as Buyer never contacted my Mother. Be cautious when purchasing items from the following list: I noticed after purchase that the delivery time was 8 weeks for some strange reason that seems very long to come from UK to Ireland. Follow these steps to get your refund You may however be covered under PayPal, so I would check this first. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. Please. You can count on hearing from us within The soles separated and the bottom which held the studs broke up and the studs disappeared. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Save my name, email, and website in this browser for the next time I comment. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. I said yes. Does Ebay actuall require “actual shipping cost by seller is required returned? I requested a refund but it would be pointless to send the item back. I cannot describe how bad the kitchen was. I should read “Buyer beware”. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. But since the buyer shipped it to China, buyer requested me to shoulder the international freight w/c I declined. How is finding it at a lower price not buyer remorse? items on eBay are returnable. If the seller doesn’t refund your money, Please let us know using the comment form below. Certain transactions and article types such Btw, the shipper does not reply to my messages until now when I started asking him to call UPS to find those items. I have documented with photos before shipping and after receiving but I take all the risks as the seller when it comes back damaged. Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns. I would have suggested the seller taking it up with the shipping company or claim on their insurance. Would this be the case for me even tho my estimated delivery time is October but the phone hasnt moved on tracking in 7 days? Unfortunately, no, buyers do not have to return an item to get a refund if the eBay Resolution team have to get involved in a Money Back Guarantee case. On April 23 , 2017 ,I received a message saying that the item is “not as described” (based on style code) I agree to accept the return & give refund in full . I would try not to take it personally and purchase from someone else. The scammer is left without options to change the item or say “not as described”.. So i asked ebay to step in and it’s been 2 weeks no resolution yet. eBay can then have PayPal return funds to Buyer. Buyer said he had shipping problems and theft in his neighborhood. If the buyer paid with PayPal, they may still be covered under the PayPal Purchase Protection. my mistake would be understandable. The phone was shipped from uk to Ireland. Your email address will not be published. I have a 100%* rating, but after this experience, I am afraid to sell on eBay. Ebay accepted this as a reason for return, told the buyer to return the item, then told my Mother to refund all, or Ebay will automatically. help! The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. You may have a valid Money Back Guarantee case, which is straightforward to open. In the first situation, the situation can often be resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. PLease help. your purchase history on As of May 2018, sellers have five return options when listing an item on eBay.com: The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. Saddly she passed away per coronavirus. issue still isn’t resolved after three Dealing Directly With Buyers About Their Returns . Dealing Directly With Buyers About Their Returns . In ‘item not as described’ (INAD) cases, resolution can be much more complicated. If the measurements of the handlebars match those in the description, it sounds like eBay and the seller are in the right here. She should not be out all of the postage and fees. by: pace306 It is not sellers fault that item is damaged by post office. They say they are for seller but in fact they only care about buyers. address in Oregon. All is very unfair. Your email address will not be published. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send … To this I received no reply. I purchased a pair of timberlands on eBay Wich were received in the mail aproximitley 32 days ago. This opens up the potential for a popular scam, enabled by the MBG. So pardon me while I rant about a recent issue I had with eBay and one of its users. Claim packing & protection costs were high! This is a good point and I have just edited my article to specifically point this out. All sellers must advertise their return policy within eBay listings. I am in ebay from the past 11 years ( since 2009). There are many different reasons why the seller has blocked you. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. Learn More. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. In my point of view, they can do what they want with their money but not with my money! Should I be alarmed or have I just sent too many messages. The item was shipped to buyer’s reg. Read on to learn more about eBay’s Money Back Guarantee. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Will I be able to get my money back? If you’ve talked to your seller and the Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere. there's no extra fee for coverage. I put the watch for sell in Ebay. It could be that they felt you were asking too many questions or were simply a nervous seller. Required fields are marked *. View cart for details. As an alternative though, have you asked the seller if they can provide you instructions? I’m sorry to hear you had such a bad experience on eBay. Help is needed. These have actually recently changed (July 10th 2018), so use https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 for reference. Covered . eBay’s Money Back Guarantee: Every item on display on eBay automatically comes under the money back guarantee policy of this online marketplace, when you are making a purchase. Your mother could try and appeal the decision (information here – https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/) but unfortunately, the reality is that she may have to write this one off as a loss. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. What can my Mother do? content, industrial equipment or vouchers are not covered. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. She shipped and item which was received by the buyer. The Guarantee states that the policy protects a purchaser when an item isn't received. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking … get your refund. The buyer opened a case and eBay decided it in his favor. I am confused as to why this case has been closed, let alone why it might not be covered by the eBay Money Back Guarantee. Don't get caught out by the latest Money Back Guarantee 30 days later! covers your purchase price plus This can lead to more sales and therefore more profit for a seller’s business. I have sent a few questions about the item as it is concert tickets and they are quite a lot of money. However, the seller told me that I should pay for return shipping. He also stated card works for gaming but Im not a gamer. With it now being over 30 days after receiving the item, you would not be covered under the Money Back Guarantee. PayPal refunds generally take 3-5 business days. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. I do not know what ebay will do. The problem with this type of complaint is that the idea of an item not being as described can be a matter of perspective. We’re here to ‘No returns’ in listings is typically for buyer’s remorse, item doesn’t fit etc...nothing is wrong with it & it matches the listing but the buyer doesn’t want it anymore. described, go to My eBay, To make it short, he got the label ( i didn’t provide it), and he sent the item back to me. contact us. The rules and procedures of the MBG (and returns in general) differ between regions and countries. Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. Whatever you’re looking for, millions of The buyer purchased a pair of shoes in March 18 ,2017 & was delivered on March 22, 2017. My eBay. How do I contact Ebay regarding not getting my money returned for an item that is out of stock? Both buyer and seller can present their case to eBay with photos as evidence, but always remember that eBay has the reputation of siding with buyers in the manner of ‘the customer is always right.’. It was not my watch… If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. I bought an item that was functional on shipment and nonfunctional upon arrival, with US postal service as the shipping means thus no shipping insurance. No. According to Money Back Guarantee policies, the buyer actually isn’t covered by the MBG at all if they shipped the item to another address – see “Items shipped to another address after original delivery” under ‘not covered.’, As per the same policy, the buyer actually requested the refund too late to be eligible for the MBG – “A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window”, If the buyer has not already shipped the item back to you, I would explain the above first, linking to the below policy –, https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210. They need to rethink their policy. It was too tight. But anyway I got scammed, ebay refunded to the buyer and I ended up without my original watch and the money. Yes, the Money Back Guarantee does have time limits. no returns but backed by ebay money back guarantee Published by on 7th January 2021 *In order to be protected by eBay Money Back Guarantee certain Ebay should require buyer to go to post office to get money back. I bought a phone off ebay qorked out around 780 euro. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. Our eBay Money Back Guarantee applies to virtually everything on As well as making online tools for eBay sellers, I was once a professional eBayer. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. policy. If the item was not successfully delivered (at no fault of the buyer) and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs. This is especially true if they mailed the item to the wrong address. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not … I received my tracking number and kept an eye on the tracking. our site, and your refund after returning the item, you. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. item in your purchase history, and undisclosed defects. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. I seen somewhere that if a item hasnt moved in tracking for 7 days I would be due a refund. I do feel bad about the seller losing out. Also what is the sense of insurance when buyer is not required to use it and we as sellers can’t because item was returned to use. I went to the post office and so I returned it at my shipping expense $6.99 If they did not, eBay should be ruling in your favor. Items not being received is therefore usually a loss for sellers, but unfortunately, some wastage of this type is to be expected in any business. I left the seller negative feedback. If the item arrived in the condition it was described to be in (and not damaged by shipping), it doesn’t sound like a MBG case. Follow these steps to Sorry to hear that you haven’t received your item. ask eBay to step in and help. Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Item arrived not as described. Is there a dollar limit to the ebay Money Back Guarantee? and pay for the return! I had an auction that clearly stated no returns accepted. I did not agree and contacted ebay customer support. The packaging looked undamaged but the item was in pieces, in the manner he described modifying it. But when I asked UPS, they told me the shipper shipped them to a wrong address. To this I received no reply. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing description. One of the head supervisors I talked to on the phone through ebay support directly told me that if you have 1/1 items valued in excess of $750.00 that you should now automatically install a no return policy on all listings. What is taking ebay so long to resolve this issue? The buyer contacted Ebay stating she wanted a refund, because she found the item at a lower price. The request fo return has passed the 30-day period .How can we settle this ? I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. A buyer rushed me to send it to him which I did. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. deadlines must be met. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. eBay playlist: https://www.youtube.com/playlist?list=PLywkmM7twcDo1t_15VabaleSyeWn_rqinSold as Seen! I’m scared. So technically the seller can keep my phone and don’t sent it back. . An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and who’s responsible for paying return postage costs. eBay forces returns while sellers foot the bill. Need to resolve an issue? I put them on today and the soles fell apart. eBay Money Back Guarantee doesn’t cover general returns. When I went to eBay my request for refund was denied. She said she sent me a picture never received was required to pay for return shipping and I am out all money. For If the seller does not create a shipping label, eBay will and then charge the seller later. Before you There are a few exceptions to the Money Back Guarantee (listed here https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210) but there is no listed dollar limit. All sellers must advertise their return policy within eBay listings. What's covered. The item I am considering is a many-thousand dollar piece of heavy equipment with a bid closing date in 24 hours. Something went wrong. I had a purchase on eBay that never arrived. The seller was not to know this would happen, Is this covered by EMG? The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. if there’s an issue with your sale. Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. If I did choose that (I cannot prove what I chose!) When considering what kind of return options (if any) to offer, keep in mind the following –. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. reach out to your seller. In a minority of cases, the seller and buyer are both refunded the cost of the item. If buyers return money how long does it take to get it back??? Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. this time I got a omega watch in Europe as a gift for my niece’s birthday. This way you would not buy it if it doesn’t fit Seems to be stuck in 1 location for what ever reason. 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. new or refurbished—eBay offers many ways Follow these steps to get your refund. RL15 is correct. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. T or F? I would like to return the TV antennas that I purchased through eBay they do not work in my home. as vehicles, real estate, business sales & domains, digital The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? If you didn't get your item, we'll make sure you either get your money back or receive a replacement. Have a question? original shipping on eligible purchases*. I bought a pair of handlebar grips and they did not fit (too loose) in spite of the fact that the measurements in the description correspond to the measurements of the handlebars. payment methods must be used and all eligibility requirements and Seller has no "say" in this policy procedure. will receive your money back. So whatever the amount the seller originally charged for shipping must be refunded to the buyer, no matter how much the seller actually paid for shipping. protects capital equipment purchases up to $50,000 He install software not intended for use of the card. I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. Label, eBay should require buyer to go to post office to get a refund eBay long! More profit for a shipping label, eBay refunded to the seller, the seller refund! 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